We take customer feedback very seriously, and see complaints as an opportunity to learn how we can approach things better. The purpose of this website is to share with you our commitment on resolving such concerns, and to also describe ways in which we can help you resolve your concerns.
In dealing with your feedback we will:
- Treat you with respect;
- Ensure you only deal with one person throughout the complaint resolution process;
- Endeavor to resolve your complaint within 3 business days;
- Keep you up to date & informed of your case as frequently as possible;
- Record all details of your case with accuracy.